Full Diagnostic Tool Direct Access

Keen to learn how to improve sales and retain customers by identifying the communication gaps in your business?

SIMPLY FILL IN YOUR DETAILS BELOW TO BE GRANTED ACCESS TO OUR FULL DIAGNOSTIC TOOL.

    1) We know how to keep our customers interested

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    2) We know why customers leave

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    3) We know why customers stay

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    4) Our staff have the right tools to troubleshoot customer concerns

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    5) We know that the product we deliver meets customer expectations

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    6) Staff know what to communicate at the beginning, middle and end of the customer journey

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    7) What we promise and what we deliver are the same

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    8) The instructions on how to use our product are clear

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    9) The expected customer experience is clear to our staff

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    10) We have continuous strategy initiatives in place to stay relevant

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    11) Our product is the best it can be currently

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    12) Our leaders are informed about current trends in the market

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    13) Our staff are given the right tools and information to do their jobs

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    14) The importance of each role in the organization is clear

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    15) Our staff understand the customer and their pain points

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    16) We have learning material in place that is easy to understand

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    17) We communicate with employees on a regular basis about what we stand for

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    18) Our leaders model the right behaviours for staff

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    19) Staff know and understand our purpose and values

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    20) The reason why values are necessary is clear

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    21) Our values are integrated into staff induction and onboarding

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    22) Our company values are easy to understand and remember

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    23) Our vision is purpose-lead

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    24) We have collateral explaining our vision

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    25) Our vision is clear to our staff

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    26) We have a clearly defined brand promise

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    27) Our strategy is customer centric

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    28) I understand difference between a cost and differentiation strategy

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    29) Our company or organization is positioned in the market based on our purpose

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    30) Awareness of our purpose boosts productivity

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    31) Our staff know what our purpose is

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    32) Our purpose drives strategic and operating decisions

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    33) The pain points of our target market are clearly defined

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    34) Our target market is clear to all our staff

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    35) We use digital platforms to engage our audience

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    36) Our message is consistent across all physical and digital touch-points

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    37) Our business message can be told as a story

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    38) Customers can see and understand all of our offering

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    39) Our core product or service offering is clearly defined and easy to understand

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    40) Our sales content is easy to understand

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    41) The sales team understands our customer value proposition

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    42) I know which sales activities get results

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    43) Each role in the value chain is measured for success

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    44) Our workflow is understood by our staff

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    45) We get the job done on time

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    46) Suppliers know and understand what is expected of them

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    47) The goods/services we procure are of a high standard

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    48) Our process is clear to our suppliers

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    49) Our staff are educated on how to use our systems and processes

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    50) We have clearly defined cost structures that enable the team to make decisions by themselves

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    51) We automate admin work whenever possible

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    52) Our leaders communicate our process and purpose on a regular basis

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    53) We try to avoid jargon whenever possible

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    54) Our methodology is communicated simply and clearly to all staff

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